The Answers You’ve Been Needing
Here’s a list of frequently asked questions by our customers, if you can’t find what you’re looking for simply call us today on 0845 625 0318
HOW DOES VEHICLE TRACKING WORK?
Vehicle tracking technology allows the user to view the position of their mobile workforce through the use of a cloud based software platform. Once the device has been fitted within your vehicle the GPS (Global Positioning System) will identify the GPS coordinates, which are then sent via a mobile network to our advanced servers. It is here where all your real time and historical data will be stored, which you are able to access anytime.
WHERE AND WHEN ARE THE VEHICLE TRACKING DEVICES INSTALLED?
Your vehicle tracking device will be installed by accredited engineers at your premises, at a time that suits you. The devices will be fitted out of sight in the vehicle, with common locations being behind the driver’s dashboard, under the seating and occasionally within the boot space.
DO I HAVE TO TELL MY STAFF IF I INSTALL VEHICLE TRACKING?
This is your decision. Some companies take the decision to fit the trackers without informing their staff initially, in order to gather comparable data from before and after the employees were made aware. If you wish to keep the installation of your trackers covert, all you need to do is inform our customer support team and we’ll arrange installation in private.
However we encourage our customers to be open with the installation of tracking devices and it’s important to ensure your workforce feel comfortable with the introduction of tracking devices in your business. Reliable and hardworking employees should have no concerns about the devices being installed and our customer success stories prove that employees rarely react negatively. If resistance does occur, this tends to be from individuals who haven’t been using company vehicles legitimately.
It’s vital that you explain the reasons why tracking has been installed. This can be done successfully by highlighting the benefits to both the business and employees. It’s essential not to lose sight of the fact that the devices are designed to integrate with the day-to-day operational processes of your business, adding value to what you do, resulting in improved efficiency and profitability. You may also wish to explain to your workforce exactly how the tracking system works. Even if they will not be directly using the system themselves, this approach will make them feel more at ease with the system and give them a greater understanding of the feature’s system.
BENEFITS TO YOUR EMPLOYEES INCLUDE:
Increased driver protection through drivers having more awareness of their speed. This protects both the driver and your business from inaccurate claims such as a falsely issued speeding ticket.
Heightened security for the vehicle and its contents, greatly increasing the chance of a stolen vehicle being recovered and the criminals apprehended.
Maximised time efficiency through time saving features, such as automated and accurate readings for hours on site and mileage. This reduces the time your team need to spend on chasing paperwork.
Improved customer satisfaction by enabling you to provide your clients with accurate arrival times, speed up your responses to queries and inform clients when a driver could be delayed.
A number of Fleetrac clients have introduced incentive schemes to encourage their team to work more efficiently, leading to increased morale and a better working environment.